Very very good. Very quick turn around time, reasonable prices, excellent results. You get a complete feeling of reliability and trust and all work is reviewed with customer prior to repair, including estimated costs.
I've found a permanent solution to my computer woes.
I brought in a computer that was malfunctioning because I hadn't bothered to clear the dust out of it for a couple of years. The technician who worked on it not only didn't ridicule me, but invited me back to his station and walked me through what he was doing. When the the broken parts were replaced, I took the computer home and found that it ran great but couldn't recognize my mic and webcam. I called Palouse Hills, spoke to a different tech who was unable to help over the phone, and -- here's the good part -- instead of asking me to bring it back in, he made a house call, driving from Pullman to Moscow and spending a half hour straightening out an apparent updating issue with Windows 10. That was impressive.
I know nothing of their service or technical competency. Rating reflects that the digital reader board above the entry has indicated that it's 31 degrees ever since its installation a year or so ago. That's all I've got.
I've been in Pullman for 3 years now. When I first broke my labtop screen I cried when Coug Tech told me they couldn't help. They referred me here and I've never had my computer fixed anywhere else. I've had my computer fixed three times and had a new hard drive put it. I love these guys and they have always taken such good care of me. They make sure you get the best quality products for the amount a college kid can afford. Thanks Roy and team!
My first experience here was wonderful, Grant (who no longer works there) was really knowledgeable and kind and fixed my broken laptop for a good price. But when I brought in my broken desktop looking to get the motherboard replaced, they convinced me to copy my hard drives to a very similar, older desktop the owner had laying around that did have a working motherboard (XPS 8700 i5 to an XPS 8300 i7) The data transfer, Windows 10 installation, and labor ran me for about $180. They owner sold me the older desktop for a cheap price and said I could keep and use the one I brought in for parts, I was happy and convinced this was a good deal, but they actually didn't return my old desktop to me, and the one they sold me was significantly slower. I use to be able to run games like league of legends and Far Cry 3 on low settings with no trouble, but this PC can't even run low-end games like Team Fortress 2. It can't run anything I use to play, it's a horrible computer, even though the processor in the desktop they sold me is an i7 instead of an i5, it's terribly sluggish and a big downgrade in overall performance.
I have a feeling the GPU in the desktop I brought in was nicer and that was taken, but I can't know for sure as they didn't give me back my original desktop like they said they would. I contacted them later that day, just hours after picking up my desktop, and they still haven't gotten back to me. I was happy with my first experience here, but this time I feel like I was ripped off and taken advantage of. If you're not computer savvy at all and don't know exactly what you need done, I would recommend you don't take your computer here.
I took my computer in for a broken screen, and they ended up messing something up in the power supply/mother board. Although they didn't charge me they still trashed machine worth a little less than a grand. They seem like great people, but they did a bad job.
This is the technicians computer shop. The owner is incredibly knowledgeable and skilled. The prices are fair for immediately getting your item. I bought a refurbished laptop here for a great price and it worked perfectly.
I dropped a whole bowl of hot Ramen directly onto my laptop, and thought I was done for. By the time I got it dried off and cleaned up it wouldn't even start. My father is an engineer and he fixes everything for the extended family, so naturally I called him up. We walked through all of the step but there was nothing we could do to get it to even turn on and he couldn't be out here to work on it himself for at least a week. I brought my laptop in here hoping that maybe I could recover my files. 2 days later they handed it back to me fully functional and with a new keyboard and charger thrown in. It was better than anything I had hoped for.